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Go to the shopRefund Policy
Refund Policy
1.No exchanges/refunds/claims can be made on discounted products/Clearance Sale.
2.If any item purchased at full price goes on sale, it will be exchanged at the marked down price.
3.All prices are fixed and inclusive of taxes.
4.No cash refund.
5.Exchange for used products & accessories will not be entertained due to hygienic reasons.
6.Read care label inside the garment.
7.Specifically, for online purchases:
a. If the product is damaged, return the product after approval and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 10 days of receiving your order. No requests will be entertained after 10 days of purchase.
b. Online Store Credit means you can return your purchase and utilize the same amount for a later purchase.
c. Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.
d. Shipping costs will only be refunded for online purchases if:
The item was damaged when received by the customer
The wrong item was delivered
Promotional free shipping is being offered
In all other cases, you will be responsible for bearing the cost of sending the item back to us.
e. An alternative is to exchange the product at any ONE store (After Approval).
f. Currently we do not offer any refunds or exchanges for international online orders.
g. International Order Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
Order Cancellation
ONE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
2.If any item purchased at full price goes on sale, it will be exchanged at the marked down price.
3.All prices are fixed and inclusive of taxes.
4.No cash refund.
5.Exchange for used products & accessories will not be entertained due to hygienic reasons.
6.Read care label inside the garment.
7.Specifically, for online purchases:
a. If the product is damaged, return the product after approval and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 10 days of receiving your order. No requests will be entertained after 10 days of purchase.
b. Online Store Credit means you can return your purchase and utilize the same amount for a later purchase.
c. Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.
d. Shipping costs will only be refunded for online purchases if:
The item was damaged when received by the customer
The wrong item was delivered
Promotional free shipping is being offered
In all other cases, you will be responsible for bearing the cost of sending the item back to us.
e. An alternative is to exchange the product at any ONE store (After Approval).
f. Currently we do not offer any refunds or exchanges for international online orders.
g. International Order Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
Order Cancellation
ONE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
